A little help with your next meal.
Food ordering, restaurant operations, and delivery in Pakistan and the USA.
Ordering food
How do I find restaurants?
Choose Pakistan or USA, then set your delivery address and confirm its GPS pin. Search for a restaurant, dish, or cuisine. Pickup lets you collect directly from the restaurant.
Can I choose a size or add extras?
Open a dish to select the available sizes and extras. Complete required choices before adding it to your bag. You can also add a kitchen note. Contact the restaurant to confirm allergy requirements.
How is the total calculated?
Prices use PKR in Pakistan and USD in the USA. Checkout verifies current menu prices, available stock, delivery charges, and configured tax before you place the order. Platform-delivered orders start with no tip selected. You can choose 5%, 10%, 15%, 20%, or a custom amount. Percentages use the order total before tip, including food after discounts, applicable tax, and fees. Voluntary tips are not taxed, and 100% goes to the assigned driver. Pickup and restaurant-managed delivery currently do not include driver tips.
How do I pay?
Available orders are paid at delivery or pickup, as shown at checkout. No online charge is made for these handoff orders. Meet your driver with the full order total, including any selected tip. Leave-at-door checkout is unavailable while payment is due. Ask the restaurant about card acceptance at handoff. The new US pickup and restaurant-managed delivery offer is not accepting orders yet.
Can I order ahead or cancel?
You can schedule one hour to seven days ahead during the restaurant's opening hours. You can cancel while the order is awaiting restaurant acceptance. For later changes, use the order conversation or report a problem.
Delivery and support
Where are my delivery updates?
Open Your food orders for the current kitchen and delivery status. The page refreshes while visible. Delivery partners receive your address after assignment.
How does pickup work?
Wait until the restaurant marks your order ready, then show the four-digit pickup code in your order details. The restaurant checks this code to complete the handoff.
Can I leave instructions or message the team?
Save delivery instructions at checkout. The order conversation connects you with the restaurant, assigned driver, and admin team while your order is active.
How do I report an issue?
Open the order and choose Report a problem within seven days of placing it. The admin team reviews the case, and the resolution appears with your order. A report does not automatically issue a refund or credit.
Restaurant and delivery partners
How do I add my restaurant?
Submit your business, location, opening hours, and verification documents. You can prepare your menu while the application is reviewed. After approval, open your restaurant to begin accepting orders.
How do I maintain my menu and stock?
Use the restaurant workspace to add dishes, prices, size and extra choices, allergens, and images. You can preview and import up to 100 CSV rows at a time. Link recipes to ingredient inventory for automatic stock reservations and low-stock indicators.
When is inventory used?
Orders reserve portions and recipe ingredients immediately. Completed orders consume that stock. Cancellations and rejected orders release reservations. Stock adjustments require a reason and cannot reduce stock below reserved quantities.
How do delivery partners join?
Apply for your operating country and city, select a vehicle, and upload the required identity and vehicle documents. After manual approval, go online in the driver portal to see eligible deliveries. Accept one delivery, confirm restaurant arrival, check the food and drinks, then start delivery. Confirm full payment at handoff. Your dashboard separates customer tips from total payments collected.